What can actually exceed in ShortPen?
- Events per month (conversions like purchases, signups). Once you reach your plan’s monthly cap, additional events are not recorded. You’ll see a warning in the analytics panel.
- Other limits (e.g., users, workspaces, domains) are hard limits: you can’t go beyond them on the current plan. If you downgrade and are over the free limits, the extra items are paused (not deleted) until you upgrade again.
See also: Understanding ShortPen plans and limits
What you’ll see when you hit the events limit
- No new events are counted. Existing analytics remain visible. Clicks/scans still track as usual.
- A warning banner appears in the analytics panel indicating the limit was reached.
FAQ
Do links stop working when I exceed the limit
Do links stop working when I exceed the limit
No. Links and QR scans keep working. Only extra events are not recorded after the cap.
Will I lose my past analytics
Will I lose my past analytics
No. Past data remains available.
Is there any way to go over the cap automatically
Is there any way to go over the cap automatically
No. ShortPen does not auto-charge overages. Events beyond the limit aren’t recorded. Upgrade if you need more.