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Short answer: To cancel, downgrade your current plan to the Free “Start” plan from Settings → Billing and Plan → View plans and confirm the downgrade. Within 30 days of your first payment, you cancontact Support tell us why ShortPen didn’t work for you, and request a full refund. We review every request. How to cancel your subscription by downgrading to Free
  1. Open Billing. In ShortPen, go to Settings → Billing and Plan.
  2. View Plans. Click View plans (top-right of the billing card).
  3. Select Free. On the plan chooser, find Start (Free) and click Downgrade to Start.
  4. Confirm. Follow the confirmation prompt. Your paid subscription stops renewing at the end of the current paid period.
That’s it. Your account stays active on the Free plan. You can upgrade again any time.
Learn more: How to upgrade or downgrade your ShortPen plan

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Refund Policy

  • Cancel your ShortPen subscription anytime by downgrading to Free. Refund requests within 30 days of your first payment are reviewed case by case.
  • First payment, within 30 days: you can request a full refund. Contact the support from the Owner account, include your organization name, and tell us what didn’t work for you (a missing feature, a setup problem, not the right fit). We review each request and reply by email.
  • Used the service? If the service has been used, a refund isn’t possible.
  • Renewals: not refundable. Downgrade before your renewal date to avoid the next charge.
  • Exceptional situation? If something severe or unusual happened, contact Support with details. We’ll review and try to help.
Learn more: ShortPen Terms & Conditions

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FAQ

Yes. Downgrade to Start (Free). The subscription won’t renew again.
Possibly, within 30 days of your first payment. Contact Support from the Owner account and tell us why ShortPen didn’t work for you. We review every request. Renewals aren’t refundable.
Only the Owner can manage billing. Transfer ownership if needed.