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Short answer: ShortPen has three roles: Owner, Admin, User. Roles are set at the Organization level and limited by which Workspaces a person can access. There is exactly one Owner per Organization. Admins manage most settings but cannot remove the Owner. Users work only in the Workspaces you grant them.

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Why roles matter

  • Organization holds global stuff (Domains, Pixels, Teams, Billing). Workspace is where day-to-day work happens (Links, QR Codes, Events, Analytics).
  • You can own one Organization and be invited to others. Your permissions change per Organization.
Tip: Team management exists on all plans. The number of collaborators depends on your subscription.

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Roles at a glance

RoleWhat they can do (highlights)Limits
OwnerFull control across the Organization and all Workspaces. Manage Billing, Teams, Workspaces, Domains, Pixels. Can delete the Organization.Only one Owner per Organization.
AdminManage most Organization settings. Create/edit Workspaces. Invite/remove users.Cannot remove the Owner.
UserWork inside assigned Workspaces: reate/manage links, view analytics, work with QR Codes and Events.No Organization-level changes (Domains, Pixels, Billing).

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What each role can do (common tasks)

TaskOwnerAdminUser
Invite users to the Organization✅✅❌
Change a member’s role✅✅❌
Remove the Owner❌ (N/A)❌❌
Create / rename / delete Workspaces✅✅❌
Assign users to specific Workspaces✅✅❌
Manage Domains (add/verify/remove)✅✅❌
Manage Pixels (create/assign/verify)✅✅❌
View/edit Billing & delete Organization✅❌❌
Create/edit Links, QR Codes, Events in assigned Workspace(s)✅✅✅

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FAQ

Exactly one.
No. Those are Owner-only actions.
Yes. Your role is per Organization.