Understanding roles and permissions in ShortPen

Short answer: ShortPen has three roles: Owner, Admin, User. Roles are set at the Organization level and limited by which Workspaces a person can access. There is exactly one Owner per Organization. Admins manage most settings but cannot remove the Owner. Users work only in the Workspaces you grant them.

Why roles matter

Organization holds global stuff (Domains, Pixels, Teams, Billing). Workspace is where day-to-day work happens (Links, QR Codes, Events, Analytics).
You can own one Organization and be invited to others. Your permissions change per Organization.

Tip: Team management exists on all plans. The number of collaborators depends on your subscription.

Roles at a glance

Role	What they can do (highlights)	Limits
Owner	Full control across the Organization and all Workspaces. Manage Billing, Teams, Workspaces, Domains, Pixels. Can delete the Organization.	Only one Owner per Organization.
Admin	Manage most Organization settings. Create/edit Workspaces. Invite/remove users.	Cannot remove the Owner.
User	Work inside assigned Workspaces: reate/manage links, view analytics, work with QR Codes and Events.	No Organization-level changes (Domains, Pixels, Billing).

What each role can do (common tasks)

Task	Owner	Admin	User
Invite users to the Organization	✅	✅	❌
Change a member’s role	✅	✅	❌
Remove the Owner	❌ (N/A)	❌	❌
Create / rename / delete Workspaces	✅	✅	❌
Assign users to specific Workspaces	✅	✅	❌
Manage Domains (add/verify/remove)	✅	✅	❌
Manage Pixels (create/assign/verify)	✅	✅	❌
View/edit Billing & delete Organization	✅	❌	❌
Create/edit Links, QR Codes, Events in assigned Workspace(s)	✅	✅	✅

FAQ

How many Owners can an Organization have?

Exactly one.

Can an Admin manage billing or delete the Organization?

No. Those are Owner-only actions.

Can a User create links?

Yes, inside Workspaces they’re assigned to. They cannot change Org-level settings.

Can I be in multiple Organizations with different roles?

Yes. Your role is per Organization.

WorkspacesUnderstand how workspaces in ShortPen organize your links, analytics, and team collaboration. Learn what they are, why they matter, and how to manage multiple ones by plan.

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Understanding roles and permissions in ShortPen

Why roles matter

Roles at a glance

What each role can do (common tasks)

FAQ

​Why roles matter

​Roles at a glance

​What each role can do (common tasks)

​FAQ

​Related links

Why roles matter

Roles at a glance

What each role can do (common tasks)

FAQ

Related links