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Quick answer: The fastest way to reach us is the in-app Support form. You can also use the chat widget (when available) or send us an email. We typically answer within one business day. Complex issues may take longer.

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How to open a support ticket

  1. In the left menu, click Support.
  2. Fill Name, Email, and Message (describe the problem, steps, etc.).
  3. Click Send message.
  4. Check your inbox for our reply. We’ll follow up by email.
Why this is best: tickets keep your history tied to your organization/workspace, which helps us troubleshoot accurately.

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Email ShortPen Support

If you can’t access your account, please send us an email from the address linked to your account so we can verify ownership. Include: account email, workspace name, affected link or URL, and a short description.

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Response times

Typical first reply: within 1 business day. We reply during normal business hours.