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Short answer: Your Organization is your company’s umbrella in ShortPen. The place where you centralize domains, pixels, teams, and global settings. Each user owns one Organization, but can be a member of others if invited. Work actually happens inside Workspaces that live under your Organization.

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What an Organization is (and what it holds)

Think of the Organization as your top-level container. Here, you manage the company name/logo, members and roles, connected custom domains and tracking pixel that can be used across workspaces. An Organization typically includes Domains, Workspaces, Users & Permissions, and API Keys. So global resources stay consistent and secure while individual workspaces remain independent.
Related: How to manage your ShortPen Organization settings and branding

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Why only one Organization per account?

ShortPen uses a single-owner model so billing, identity, and company-level assets stay unambiguous. You can join other Organizations for agency or partner work without mixing data.
Read next: How to create your ShortPen Account and Organization

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Organizations vs Workspaces

  • Organization: global umbrella; set up Domains, Pixels, Teams/Roles, and other company-wide settings once. These resources are available across your workspaces.
  • Workspaces: the operational unit for a project, brand, or client. Each workspace has its own links, QR codes, events, and analytics, yet inherits the Organization’s domains and users.
Plan basics: Free starts with 1 workspace and 1 custom domain. Paid plans unlock more Workspaces and collaborators.

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Roles and permissions at the Organization level

Understanding roles and permission in ShortPen

Understand how roles and permissions work in ShortPen to manage access, maintain security, and keep your organization structured.

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How global resources flow down

  • Custom domains: connect once at the Organization. Pick them when creating links in any Workspace.
  • Pixels: create centrally, assign to one or more Workspaces to track events/conversions.

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Typical setups

  • Single brand/team One Organization → one or a few workspaces (e.g., “Marketing”, “Product”). Global domains/pixels used across them.
  • Agency One Organization → one workspace per client to isolate links, events, and analytics. Team members get the least-privilege access they need.

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FAQ

To keep ownership, billing, and global assets unambiguous. You can still collaborate by joining other Organizations.
Only the Owner. There is one Owner per Organization.
Analytics per link live in that workspace. You can also view aggregated analytics at workspace level as needed.