> ## Documentation Index
> Fetch the complete documentation index at: https://shortpen.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

> Learn how roles and permissions work in ShortPen. Understand what Owners, Admins, and Users can do across organizations and workspaces to manage access, security, and collaboration.

# Understanding roles and permissions in ShortPen

**Short answer:** ShortPen has three roles: **Owner**, **Admin**, **User**. Roles are set at the [**Organization**](/key-concepts/organization-overview) level and limited by which [**Workspaces**](/key-concepts/workspaces-overview) a person can access. There is **exactly one Owner** per Organization. Admins manage most settings but **cannot remove the Owner**. Users work only in the Workspaces you grant them.

## Why roles matter

* **Organization** holds global stuff ([Domains](/key-concepts/domains-overview), [Pixels](/key-concepts/pixel-overview), Teams, [Billing](/account-billing-security/plans-and-limits/plans-and-limits)). **Workspace** is where day-to-day work happens ([Links](/key-concepts/links-overview), [QR Codes](/key-concepts/qr-codes-overview), [Events](/key-concepts/events-and-conversions-overview), [Analytics](/key-concepts/analytics-overview)).
* You can **own one Organization** and be **invited to others**. Your permissions change per Organization.

<Tip>
  **Tip:** Team management exists on all plans. The number of collaborators depends on your subscription.
</Tip>

## Roles at a glance

| **Role** | **What they can do (highlights)**                                                                                                         | **Limits**                                                    |
| :------- | :---------------------------------------------------------------------------------------------------------------------------------------- | :------------------------------------------------------------ |
| Owner    | Full control across the Organization and all Workspaces. Manage Billing, Teams, Workspaces, Domains, Pixels. Can delete the Organization. | Only **one** Owner per Organization.                          |
| Admin    | Manage most Organization settings. Create/edit Workspaces. Invite/remove users.                                                           | **Cannot remove the Owner.**                                  |
| User     | Work inside assigned Workspaces: reate/manage links, view analytics, work with QR Codes and Events.                                       | **No Organization-level** changes (Domains, Pixels, Billing). |

## What each role can do (common tasks)

| **Task**                                                     | **Owner** | **Admin** | **User** |
| :----------------------------------------------------------- | :-------- | :-------- | :------- |
| Invite users to the Organization                             | ✅         | ✅         | ❌        |
| Change a member’s role                                       | ✅         | ✅         | ❌        |
| Remove the Owner                                             | ❌ (N/A)   | ❌         | ❌        |
| Create / rename / delete Workspaces                          | ✅         | ✅         | ❌        |
| Assign users to specific Workspaces                          | ✅         | ✅         | ❌        |
| Manage Domains (add/verify/remove)                           | ✅         | ✅         | ❌        |
| Manage Pixels (create/assign/verify)                         | ✅         | ✅         | ❌        |
| View/edit Billing & delete Organization                      | ✅         | ❌         | ❌        |
| Create/edit Links, QR Codes, Events in assigned Workspace(s) | ✅         | ✅         | ✅        |

## FAQ

<AccordionGroup>
  <Accordion title="How many Owners can an Organization have?">
    Exactly **one**.
  </Accordion>

  <Accordion title="Can an Admin manage billing or delete the Organization?">
    No. Those are **Owner-only** actions.
  </Accordion>

  <Accordion title="Can a User create links?">
    Yes, inside **Workspaces they’re assigned to**. They cannot change Org-level settings.
  </Accordion>

  <Accordion title="Can I be in multiple Organizations with different roles?">
    Yes. Your role is **per** **Organization**.
  </Accordion>
</AccordionGroup>

## Related links

* [How Organizations work in ShortPen](/key-concepts/organization-overview)
* [How Workspaces work in ShortPen](/key-concepts/workspaces-overview)
* [How to invite and manage Users in ShortPen](/organization-management/user-management)
* [How to assign and change User Roles in ShortPen](/organization-management/user-roles-settings)
* [How to manage your ShortPen Organization settings and branding](/organization-management/organization-settings)