> ## Documentation Index
> Fetch the complete documentation index at: https://shortpen.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How Organizations work in Shortpen

> Learn how organizations work in ShortPen. Manage domains, pixels, users, and workspaces under one structure to keep your data, branding, and permissions consistent across teams.

**Short answer:** Your **Organization** is your company’s umbrella in ShortPen. The place where you centralize domains, pixels, teams, and global settings. Each user **owns one Organization**, but can be a member of others if invited. Work actually happens inside **Workspaces** that live under your Organization.

## What an Organization is (and what it holds)

Think of the Organization as your top-level container. Here, you manage the company name/logo, members and roles, [connected custom domains](/key-concepts/domains-overview) and [tracking pixel](/key-concepts/pixel-overview) that can be used across workspaces.

An Organization typically includes Domains, Workspaces, Users & Permissions, and API Keys.

So global resources stay consistent and secure while individual workspaces remain independent.

<Info>
  **Related**: [How to manage your ShortPen Organization settings and branding](/organization-management/organization-settings)
</Info>

### Why only one Organization per account?

ShortPen uses a **single-owner model** so billing, identity, and company-level assets stay unambiguous. You can **join** other Organizations for agency or partner work without mixing data.

<Info>
  **Read next:** [How to create your ShortPen Account and Organization](/getting-started/create-account-and-organization)
</Info>

## Organizations vs Workspaces

* **Organization:** global umbrella; set up **Domains**, **Pixels**, **Teams/Roles**, and other company-wide settings once. These resources are available across your workspaces.
* [Workspaces](/key-concepts/workspaces-overview)**:** the operational unit for a **project, brand, or client**. Each workspace has its own links, QR codes, events, and analytics, yet **inherits** the Organization’s domains and users.

<Tip>
  **Plan basics:** Free starts with **1 workspace** and **1 custom domain.** [Paid plans](/account-billing-security/plans-and-limits/plans-and-limits) unlock more Workspaces and collaborators.
</Tip>

## Roles and permissions at the Organization level

<Card title="Understanding roles and permission in ShortPen" icon="user-beard-bolt" href="/key-concepts/roles-and-permissions" cta="Go to the guide">
  Understand how roles and permissions work in ShortPen to manage access, maintain security, and keep your organization structured.
</Card>

## How global resources flow down

* [Custom domains](/key-concepts/domains-overview)**:** connect once at the **Organization**. Pick them when creating links in any Workspace.
* [Pixels](/key-concepts/pixel-overview)**:** create centrally, **assign to one or more Workspaces** to track events/conversions.

## Typical setups

* **Single brand/team**

  One Organization → one or a few workspaces (e.g., “Marketing”, “Product”). Global domains/pixels used across them.
* **Agency**

  One Organization → **one workspace per client** to isolate links, events, and analytics. Team members get the least-privilege access they need.

## FAQ

<AccordionGroup>
  <Accordion title="Why do I have only one Organization?">
    To keep ownership, billing, and global assets unambiguous. You can still collaborate by joining other Organizations.
  </Accordion>

  <Accordion title="Who can delete the Organization?">
    Only the Owner. There is one Owner per Organization.
  </Accordion>

  <Accordion title="Do workspaces share analytics?">
    Analytics per link live in that workspace. You can also view aggregated analytics at workspace level as needed.
  </Accordion>
</AccordionGroup>

## Related links

* [How to create your ShortPen Account and Organization](/getting-started/create-account-and-organization)
* [How to create, rename and delete workspaces in ShortPen](/organization-management/workspace-settings)
* [Understanding Roles and Permissions in ShortPen](/key-concepts/roles-and-permissions)
* [How to connect a custom domain to ShortPen](/domains/domain-connection)