> ## Documentation Index
> Fetch the complete documentation index at: https://shortpen.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to cancel your ShortPen subscription and request a refund

> Cancel your ShortPen subscription anytime. Downgrade to the Free plan or contact support for exceptional refund cases.

**Short answer:** To cancel, **downgrade your current plan to the Free “Start” plan** from **Settings → Billing and Plan** → **View plans** and confirm the downgrade. Refunds are **not available** as per our Terms. If something critical went wrong, [**contact Support**](/support) and tell us what happened. We’ll review your case.

## How to cancel your subscription by downgrading to Free

1. **Open Billing.** In ShortPen, go to **Settings → Billing and Plan**.
2. **View Plans.** Click **View plans** (top-right of the billing card).
3. **Select Free.** On the plan chooser, find **Start (Free)** and click **Downgrade to Start**.
4. **Confirm.** Follow the confirmation prompt. Your paid subscription stops renewing at the end of the current paid period.

**That’s it**. Your account stays active on the Free plan. You can upgrade again any time.

<Info>
  **Learn more**: [How to upgrade or downgrade your ShortPen plan](/account-billing-security/plans-and-limits/change-plan)
</Info>

## Refund Policy

* **Refunds are not available.** Our Terms don’t allow refunds.
* **Used the service?** If the service has been used, **a refund isn’t possible**.
* **Exceptional situation?** If something severe or unusual happened, **contact Support** with details. We’ll review and try to help.

<Info>
  **Learn more**: [ShortPen Terms & Conditions](https://shortpen.com/terms-and-conditions/)
</Info>

## FAQ

<AccordionGroup>
  <Accordion title="Can I cancel immediately">
    Yes. Downgrade to **Start (Free)**. The subscription won’t renew again.
  </Accordion>

  <Accordion title="Will my links stop working after cancel">
    Your links remain, but **paid-only features/limits** end when your paid period ends.
  </Accordion>

  <Accordion title="Can I get a refund">
    **No**. Refunds aren’t offered. If something critical broke, contact **Support** and explain what happened.
  </Accordion>

  <Accordion title="How do I change who can manage billing">
    Only the [**Owner**](/key-concepts/roles-and-permissions) can manage billing. Transfer ownership if needed.
  </Accordion>
</AccordionGroup>

## Related links

* [**Terms & Conditions**](https://shortpen.com/terms-and-conditions/)
* [How to contact ShortPen support](/support)
* [How to upgrade or downgrade your ShortPen plan](/account-billing-security/plans-and-limits/change-plan)
* [Understanding ShortPen plans and limits](/account-billing-security/plans-and-limits/plans-and-limits)
* [Understanding roles and permissions in ShortPen](/key-concepts/roles-and-permissions)